Last updated: January 2026
Ride Maxi Cabs (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or transport booking services across Sydney and surrounding suburbs.
Information We Collect
We may collect the following types of personal information:
Personal Details
Full name
Phone number
Email address
Pickup and drop-off locations
Booking details (date, time, vehicle type)
Payment Information
Payment method details (processed securely via third-party payment providers)
We do not store full credit/debit card details on our servers
Website & Technical Data
IP address
Browser type and device information
Pages visited and interactions on our website
Cookies and tracking data (see Section 8)
How We Collect Information
We collect information when you:
Make a booking via our website, phone, email, or messaging platforms
Contact us for enquiries or support
Use our website or interact with online forms
Communicate with us on social media or messaging apps
Why We Collect Your Information
We collect and use personal information to:
Process and manage bookings
Communicate trip details and updates
Provide customer support
Allocate drivers or third-party transport providers
Process payments and invoices
Improve our services and website performance
Meet legal and regulatory obligations
Disclosure of Personal Information
We may disclose your information to:
Licensed drivers and transport partners to fulfil bookings
Payment processors and banking partners
IT, hosting, and communication service providers
Regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
Third-Party Transport Providers
To ensure service availability, Ride Maxi Cabs may assign bookings to trusted third-party licensed operators.
Only the information necessary to complete your booking is shared, and all providers are required to comply with privacy and confidentiality obligations.
Data Storage & Security
We take reasonable steps to protect your personal information from:
Misuse
Loss
Unauthorised access
Modification or disclosure
This includes secure systems, restricted access, and trusted service providers. However, no method of transmission over the internet is completely secure.
Access & Correction
You have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Requests can be made by contacting us using the details in Section 11.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Improve user experience
Analyse website traffic
Measure marketing performance
You can disable cookies via your browser settings; however, some website features may not function correctly.
Direct Marketing
We may use your contact details to send service updates or promotional messages related to Ride Maxi Cabs.
You can opt out of marketing communications at any time by:
Using the unsubscribe option, or
Contacting us directly
Overseas Disclosure
Some service providers (such as cloud hosting or analytics platforms) may store data outside Australia.
We take reasonable steps to ensure overseas recipients comply with applicable privacy laws.
Complaints & Contact Information
If you have questions, requests, or complaints regarding your privacy, please contact:
Ride Maxi Cabs
book@ridemaxicabs.com.au
(02) 83599 666
We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website.
Continued use of our services indicates acceptance of the updated policy.